MODERN CONTACT CENTER TECHNOLOGY FOR CREDIT UNIONS

Through the CUSS partnership, credit unions gain access to Talkdesk’s Financial Services Experience Cloud, a secure, cloud-native contact center platform that unifies voice, digital, workforce, and AI solutions to modernize member service responsibly and affordably.

Ideal for Credit Unions That Are:

Under $500M in assets

Modernizing member service operations

Managing seasonal or fluctuating call volumes

Seeking AI-enabled service with strong governance

Looking to reduce cost without sacrificing experience

CUSS Partnered with Talkdesk

Credit unions are under increasing pressure to:

- Improve member experience across service channels

- Manage growing interaction volumes with lean teams

- Adopt AI responsibly within regulated environments

- Support shared services or centralized contact center models

CUSS partnered with Talkdesk to give member credit unions access to a proven, secure, and scalable contact center solution that is:

- Flexible to deploy

- Simple to manage

- Built for financial services

- Designed to scale across institutions

This partnership allows credit unions to modernize member service without replacing existing systems or building custom solutions from scratch.

About TalkDesk

Talkdesk is a leading technology partner empowering credit unions to modernize the

member experience through secure, responsible, and accelerated AI innovation. Purpose-

built for financial services, Talkdesk unifies voice, digital, and workforce solutions within a

single, cloud-native platform to help credit unions deliver faster, more personalized service

with less IT complexity.

Through advanced AI automation and interaction analytics, Talkdesk streamlines every

member touchpoint, from lending and account servicing to fraud mitigation and collections.

Its integrated suite includes AI agents for self-service, AI assistants for employees, and AI

workflows that automate and elevate the member experience.

With enterprise-grade security, governance controls, and real-time redaction built in,

Talkdesk enables credit unions to deploy AI responsibly while reducing operational risk.

No-code tools and pre-built core integrations make it simple to start fast, adapt quickly, and

scale confidently.

By combining automation, intelligence, and empathy, Talkdesk helps credit unions

strengthen loyalty, lower operating costs, and extend their mission of service through

modern, human-centered technology that transforms member experience in months, not

years.

HOW TO ENGAGE THROUGH CUSS

  • Access Exclusive CUSS Offer
    Provide contact info to access the exclusive CUSS offer above.

  • Request an Introduction
    Submit a brief form to connect with the CUSS and Solution Provider teams.

  • Strategic Discovery
    Evaluate solution fit, architechture deisgn, and future partner capabilities.

  • Tailored Implementation
    Deploy your solution in alignment with your institution’s strategy.

This offer available through the Credit Union Shared Services (CUSS) ecosystem powered by Mitchell Stankovic & Associates.

Credit Union Shared Services (CUSS) is a registered trademark of Mitchell Stankovic & Associates.

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